Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you didn’t receive.

Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you ordered,

– Name, color and size of the product you received,

– Upload pictures in which we can clearly see the mistake.

Please fill in the Contact Us form providing the following information:
– Explanation of the defect,
– Order number,
– Name, color and size of the product.

N.B. If you used or washed the product and the tags are not on anymore we can’t refund you.
If you have a problem with your product we will try to help you as much as you can but refunds are not doable.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

If you have a problem with the shipping, delivery or with something else in your order, you have 30 days to contact us. If you do not contact us within this time period, we cannot guarantee any solutions after this time.

To create an account you can:

– Select at least an item in the store and put it in the shopping cart,

– Proceed to checkout,

– Fill in all your personal details,

– Select “Create an account?” and fill in a password in this section

N.B. Please keep in mind that you don’t need an account to order on our website.

You can order as a “Guest” anytime you want but you won’t be able to check your user history.

You can only if:

• NOT washed,
• NOT worn,
• Original tags and labels are still attached,
• Send back within 14 days after you receive your package.

Return Restrictions:

• OUTLET items are not returnable.

You can read everything about returns in our Returns Policy.

Domestic shipments are processed via EG EXPRESS Parcel.

You can order only the items that are available on our website.

N.B. If something is not available, unfortunately it means that it’s not in stock anymore.

To check the size guide you need to:

– Click on an item to open the description page,

– Right under the description of the product you will find the size guide.

N.B. Our sizes are in Centimeters (CM) and they are taken measuring the circumference of the spots described.

A Discount Code is a voucher we give to our customers to have some extra discount on the total cart.

To have one you can:

– Follow one of our athletes or ambassadors on Instagram or Facebook and you will find a 15% Discount Code on their page,

– Ask for a Discount Code when you return something following the Returns Policy,

N.B. We cannot give personal Discount Codes unless there is a good reason.

To use a Discount Code you can:

– Select all the items you like,

– Go to your cart,

– Apply your coupon code in the “Coupon” section,

– You will see that the price will change and you can proceed with the payment.

N.B. It is possible to use only one discount code per order. It’s not possible to use percentage discount codes during sales.

When you order something on our website you receive:

– An email that informs you we received your order,

N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.

If the confirmation email isn’t in any folder, you might have filled in the wrong email address.

In this case, please contact us providing your full name and address and we will give you more information about your order.

Please check the section Shipments

Please check the section Shipments

After a package is shipped, you will receive your package within 6 working days.

The delivery time depends on the city you live in.

You can read all the information in our Shipping section.

If you have a percentage discount code, it’s not possible to use it during sales.

It’s not possible to use our 15% promotional codes during sales.

If we give special percentage discount codes, it’s not possible to use them on sale products.

If you have sale product(s) in your cart, it’s not possible to use special percentage discount codes.

The available Payment Methods are:

– Credit Card/Debit Card,

– Cash On Delivery.

Promo codes are special codes offered via Newsletter and Social Media.

Promo codes cannot be combined with other codes.

Promo codes don’t work on sale items.

If there is at least one sale item in your cart, the promo code will not work.

If you would like to order sales items and new collections using a promo code, please place separate orders.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

Once your order has been received, we cannot guarantee any changes to your order before dispatch. However, please promptly email our customer service team to request a cancellation or amendment to your order. They will inform you if your request can be processed.

We have used the requirement that customers should inform us of the damage/issue within a period of 30 days after purchase.

After this period we are not responsible when the shortcoming was actually the result of how the consumer misused the product or is the result of normal wear and tear.

To place an order you can:

– Select the product in the size you would like to order,

– Click on “Add to Cart”,

– Check your order in the “Cart”,

– If you have a Coupon, you can apply it in the cart,

– When you are sure of your order click on “Proceed to check out”,

– Fill in all your personal details,

– Select the Payment Method you would like to use,

– Click on “Place Order” and proceed with the payment of the order.

To return products you can:

– Fill in the Return Form (we never answer to the return forms we receive),

– Print the form and put it in the package with the invoice you received with your order,

– When we will receive your package, our logistics team will check the items and send you an e-mail to inform you about it (it can take also up to 2 weeks to register your return from the item it was delivered),

– The store credit for your return will be provided within 2-4 business days from the time it was registered

– The refund for your return will be processed within 2-3 weeks from the time it was registered

If you do not fill in the Return Form, or include invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.

You can return the products for:

Discount Code recommended if you wish to shop with us in the future or order another products (we provide a personal code in the value you have paid for the returned products) – processing time 2-4 business days from registering.
Refund recommended if you do not wish to shop with us in the near future (we return the amount you have paid for the returned products) – processing time 2-3 weeks from registering.

Discount Codes are not refundable.

If a personal Discount Code was used to pay for your order, you can still return the order and ask for a refund of the amount you have actually paid and a new discount code with the same value as the previous one.

N.B. This rule doesn’t apply to promotional codes of our athletes or any other promotional codes.

After your Return Package is delivered to us, we will have to process it which may take also up to 2 weeks. Our logistics team will carefully check all the returned products and your return form and sort your return accordingly.

Once we are done with return process our logistics team will register it in our system send you a confirmation email.

If the products fulfill our Returns Policy, we will proceed further as per your return form specifications and provide you with store credit or refund.

The Confirmation Email from logistics department will give you detailed information about the Returns Process Time.

Processing time for Store Credit is 2-4 business days from the date registered.

Processing time for refund is 2-3 weeks from the date registered.

N.B. If we haven’t received your package yet, we can’t start processing your return.

Please check your tracking information before contacting us.

Please check the section Complaint / Inquiry.

Please check the section Complaint / Inquiry.

Please check the section Complaint / Inquiry

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

After we process and complete your order, our logistics will pack and ship the items within 1 working day.

N.B. During sales there might be a delay.

After a package is shipped, you will receive your package within 2-5 working days.

Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions, customs process,..)

You can read all the information in our Shipping section.

If you pay online then you will be eligible for the FREE EG EXPRESS Shipping.

We ship all our orders via EG EXPRESS and free shipping option does not mean the shipping time increase.

Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions,..)

N.B. Discount codes don’t apply to Shipping Costs.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

If you filled in the wrong address you can send us an email cs@tiye.com.eg

We can change the address if the package is still in our warehouse.

If the package is already on its way, we have to contact EG EXPRESS and there is no guarantee that the change will go through.

If you want to change your shipping address there might be a delay in the delivery.

N.B. If you send us a message via the Contact Us form, we might not read it on time. If you need to change your shipping address, it’s better if you contact us on Instagram.

Please check the section Shipments.